Fay Simmons from District 1, Barbi Arthur from District 2, Kristin Metcalfe from District 3,  Janna Ryder from District 4, Brenda Kosciolek from District 5, Kim Herb from District 6, and Brian Bathurst from Central Processing were honored as our Eagle Leaders of the Year 2009 at our Third Annual Eaglefest held on April 17, 2010, at the Huntingdon Country Club.

Fay Simmons began her career with Hoss’s 6 1/2 years ago in the Prep Department in our Annville store. She now is considered “the” Prep Department in Annville.

When we think of Fay, four words come to mind – dedicated, caring, kind, and humble. Her “dedication” to doing the best possible job every task and every shift is amazing. Fay “cares” so much about everything she does. She puts her heart and soul into her job, and quality is always job one.

More importantly, Fay cares about her fellow employees and managers and they hold her in the highest esteem. Fay is described by her coworkers as hard working, fun, caring, patient and kind. They describe her as a person who never complains, is always smiling, and always willing to help.

Fay is a true example of what the perfect employee should be. Everyone smiles the mornings that Fay opens because they know their day is starting off right. Fay is a super star. She shines, though she is not flashy. She is the kind of person who makes everyone around her feel special. 

Annville is not only a better store because of Fay, but we are all blessed to have the opportunity to know her.

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Barbi Arthur has worked for Hoss’s in Altoona for over 22 years. Over the years, Barbi has accomplished and contributed so much that it would be easier to talk about the things she hasn’t done for Hoss’s!

First, Barbi is open manager certified. From being responsible for security, to checking dates on every product, to the tasting fare before the restaurant opens at 11 a.m. and everything that needs to happen for a flawless and successful opening, Barbi always gets the job done and gets it done right.

Secondly, Barbi is one of our empowered servers and, because of the complete trust and confidence we have in her, was empowered long before this part of the Eagle program began. She makes great guest judgment calls with the few guest complaints Altoona receives. She is a “go to” person for other servers who ask her advice when dealing with challenging customers. Needless to say, she uses the power of the “swipey card” wisely.

Words to describe Barbi are tactful, consistent, happy, involved, funny, fair, honest, approachable, caring, wise, genuine, hard-working, friendly, generous and charitable. She is always there when we need her. She is the very best employee that any manager or crew could ever ask for.

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Kristin Metcalfe has been an Eagle Employee for over 12 years, beginning her career at our Penn Hills location in 1997. It didn’t take long for Kristin’s talents to shine through and she was quickly promoted to Prep/Salad Supervisor. Her natural talents combined with her eye for quality and her dependability made her an indispensable part of the Hoss’s Team.

Kristin was welcomed to Murrysville in 2006 and, as always, her dedication shone through as she adjusted to a new schedule, new teammates, and a new focus of responsibility. She helped supply much needed stability to the salad bar area and a fresh set of trained and talented eyes for the prep room. Kristin’s easy-going and even-tempered personality works magic with the teenagers, keeping them in line and quality orientated. She is their mentor and sets the example for true teamwork. Kristin’s big heart is evident from the minute you meet her, and it is no surprise that everyone in the store smiles when she walks in the door.

Kristin is opening certified, a CDT trainer, and was voted Employee of the Year in Penn Hills three times in 1999, 2002, and 2005.

Kristin is a loved and respected member of the Murrysville All-Star Team.

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Janna Ryder, an employee since 2001, is an extraordinary leader both inside and outside of work. She is patient and kind and has an easy going way about her that the other employees enjoy being around.

Janna demonstrates the true meaning of Eagle Service. She is very attentive and focused on the customer, giving 150% effort to make sure they all feel welcomed and appreciated during their dining experience. Janna always has a smile on her face and can cheer anyone up with her easy humor. She is also a favorite with customers who request to sit in her area.

She is an extremely kind-hearted person and is very giving to her community and those in need. Janna went to Alabama and New Orleans after Hurricane Katrina, volunteered with the Peace Corps in Dominica and is a Big Brothers/Big Sisters mentor. She is a granter for the “Make a Wish Foundation,” a chaperone for Mental Health/Mentally Disabled events, and is also a Special Olympics coach. Janna donates her time at the local library to read to children.

She is a wonderful person and an asset to the Wheeling restaurant. We are proud to have Janna Ryder as our Eagle Leader of the Year.

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Brenda Kosciolek, has been a server in Carlisle since September 1990. It is hard to find anyone who enjoys their job as much as Brenda Kosciolek.

She comes to work with a smile on her face and ready to give 100% every shift. It is common for our guests to constantly ask if Brenda is working, so they can sit in her section. Not only does she know just about everyone who comes in the door, but she gets to know them, their families, and their needs. She shows a genuine care for each of her guests. As Brenda says, “Caring about people is 99% of any job.”

Brenda’s caring attitude extends far beyond Hoss’s. She has worked in the church with her husband, Pastor Ray, for 23 years. She founded a Christian Day School, she teaches Sunday School, and teaches a Women’s Bible Study. She mentors young women going through major life struggles such as drug addiction and eating disorders. Brenda even makes annual mission trips to Africa and Ecuador running marriage conferences and working in orphanages.

After hearing people talk about Brenda, you all may think that no one can be that good.  As Don Heavner puts it, she is even better!

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Kim Herb - a strong work ethic, a desire to help others, and an Eagle attitude; these are just three ways to describe Kim Herb, a Hoss’s veteran in both Carlisle and Chambersburg for over 17 years.

Kim is a top-notch server with a loyal following, taking the time to get to know everyone she serves and going above and beyond for every guest. In fact, she even helps our guests on her own time baking them holiday treats and giving them Hoss’s gift cards.

She is willing to do whatever it takes to contribute to the success of the store. Recently, Kim stepped up to the role of opening manager when they needed a qualified person in a key role.

Kim is very active in her church, has been a missionary to Africa, and speaks at bible studies for the women’s ministry. Kim uses dinners, auctions, and other activities to raise money to support third world countries. She organized a community night this year for Uganda Orphans and, here at home, gathers food and clothing donations for organizations that help the underprivileged.

You can see why the Chambersburg folks voted unanimously for Kim as Eagle Leader of the Year.

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Brian Bathurst has been working with the Hoss’s family for 29 years. Starting out as a dishwasher in our Altoona restaurant, he worked his way up to Supervisor of our Further Processing and Packaging team at Central Processing.

Because what Brian likes is the people he works with, he is always right in the middle of the action, helping his team get our products through production and making sure that everyone is in compliance with our HACCP Program. Brian plays a huge role in quality, leading his team to identify any products with quality issues before they are packaged.

Brian has proven himself as a strong member of the Hoss’s team many times over. There isn’t a day that goes by that you’re not greeted by Brian with an enthusiastic “Good Morning” with an infectious smile on his face. His strong work ethic, attention to detail, and endless positive attitude have earned him the entire teams respect as a team leader and shown why he is Central Processing’s Choice for Eagle Leader of the Year in 2009. It’s people like Brian who truly make Hoss’s a cut above.

Outside of work, Brian enjoys spending time with his daughter, Emily, and his two grandsons, Alec and Dillon. He enjoys watching drag races and getting out to visit some of the local drag strips. Brian is a handyman who also enjoys working on his home... move over Bob Vila!

Quarterly Awards | General Manager of the Year | Eagle Leaders