Matt Stouffer from District 1, Rhonda Mancuso from District 2, Matt McGreevey from District 3,  Nena Shields from District 4, Tawnya McClucas from District 5, Bonnie Schell from District 6, Sam Golden  from Central Processing, and Eve Hunter from Marzoni's were honored as our Eagle Leaders of the Year 2010 at our Fourth Annual Eaglefest held on April 9, 2011, at the Huntingdon Country Club.

District #1 - Matt Stouffer

Most people, after meeting Matt Stouffer for the first time, walk away with one word in their mind: Genuine!  An Eagle Employee for 9 years, Matt’s attitude towards work, career, family, and community stems from a “genuine” and honest desire to serve.

In his role as a service professional, our guests continually rave about Matt’s consistent and complete service.  A frequent comment that we hear about Matt is when guests proclaim, “Now, that is what service is.”  We cannot help but believe that Matt, whose 100% web surveys are the rule and not the exception, is one of the reasons that Elizabethtown’s sales are up this year over 3%.  When he is not serving, Matt contributes in the kitchen as a top- notch cook and a first-class kitchen trainer. 

But, Matt’s honest and genuine approach to service does not stop at Hoss’s.  A veteran of over 7 mission trips across our country, and especially in the Gulf region, Matt has endured 12-hour days and 100-degree heat to help to make a better life for others in need.  As Matt puts it, these experiences help to put serving guests’ cold drinks and hot food in perspective.

Matt is a graduate of West Chester University with a degree in Music Education.  He is a substitute teacher, composes drum line compositions for various bands, and volunteers for his church.

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District #2 - Rhonda Mancuso

Throughout her 18+ years as an Eagle Employee with Hoss’s,   Rhonda Mancuso has never wavered.  Throughout her career, she has been driven by her strong work ethic, a genuine positive attitude, and a great sense of humor.  And, who could ever forget that big smile!  Her warmth, enthusiasm, and caring attitude are indeed down-right contagious.                   

This surely explains why she is one of those servers with so many regular guests - guests who come into the Williamsport Hoss’s and ask for her by name or take the time to fill out the many outstanding web surveys that she receives.  Rhonda even has a party of several guests that come in every Monday just to see her. 

Rhonda talents go beyond her role as a service professional.  She is a solid member of the Williamsport team and also contributes to store’s success through her role as a Certified Department Trainer and a member of Safety and Sanitation Committee.

Not surprisingly, she has been a past Eagle Leader at both the restaurant and District levels.

Rhonda has been married to her husband, Pete, for 16 years and has a 15-year-old daughter, Deanna.  A talented musician, she plays piano and sings at her father’s church services and other churches in the area. 

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District #3 - Matt McGreevey

One word seems to sum up Matt McGreevey, our Eagle Leader from our Erie location, and that word is “driven.”  Hard work has always been a way of life for Matt.  At 12 years of age, Matt had a job as a baby sitter.  At 15, Matt was hired on at Hoss’s, walking to work every day because he was too young to drive.  By 16, Matt was still working at Hoss’s, along with two other part-time jobs totaling 50 hours a week.  Remarkably, he was still was able to maintain a 4.0 average and earn a full scholarship to Edinboro University.  At college, he averages 60 hours of work per week and still maintains his 4.0!

Not surprisingly, Matt has been Erie’s Eagle Leader of the quarter three times and has won similar awards at his other jobs.  He is a salad bar supervisor, certified department trainer, “open until 11” manager, prep cook, and host.  Described by his managers as the “dream hire,” Matt has earned the respect and admiration of his coworkers, who applaud his selection as Erie’s Eagle Leader. 

Matt also competes in track, volleyball, and soccer.  He volunteers at his church and the local zoo.  Matt is a member of the National Honor Society and tutors individuals interested in learning the mandarin language.  He plays an active role with his family - his mother, brother, and sister.

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District #4 - Nena Shields

Nena Shields, an Eagle Employee for over 5 years at our Greensburg location, can best be described as a person who “takes pride in what she does, always strives to do it right, and won’t settle for less.”  Her extraordinary approach to quality is one of the main reasons that Greensburg continues to excel at the salad bar area, winning numerous awards including the Best Salad/Prep Award for the District in the 3rd Quarter.  When Nena is on the salad bar, the bar is always picture perfect and looks good enough to be featured on the next Hoss’s commercial.

As Denise Oplinger puts it, “Nena is a machine and has a real gift for staying organized even when multi-tasking.”   When Nena works in the prep room, her soups and salads are beyond delicious, and all of Greensburg will attest to the scrumptiousness of her world-famous brownies.  It doesn’t hurt that Nena is one of Greensburg salad/prep trainers, and being both a patient and caring person, takes the time to explain the “how’s and why’s” of The Hoss Way (or as Greensburg calls it “Nena’s Way”).  Most importantly, Nena is a pleasure to be around, and her hard work, dedication, and positive attitude have earned her the respect of both management and crew alike.

Nena has recently completed her business management degree while continuing to work 40 hours a week at Hoss’s.

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District #5 - Tawnya McClucas

No employee quite exemplifies Hoss’s core values and beliefs quite like Tawnya McClucas.  An Eagle employee for close to 19 years, Tawnya is a caring person who follows the golden rule and is always consistent in dealing with both our guests and our fellow employees.  This foundation, Tawnya’s honest and caring character, is only just a part of what makes her great.

Besides her role as a service professional, Tawnya contributes to our Bedford Hoss’s success in many ways.  She is trained in every area of the restaurant, has acted as an Administrative Assistant, is a Certified Department Trainer, and is one of our trusted empowered servers.  In fact, she has single-handedly trained over 30 eagle employees.

The consummate sales person, Tawnya has led in gift card sales for two years in a row and consistently leads in E-club registrations. Just this year, Tawnya was able to sell over $1,600 in gift cards to a local business as a benefit to their employees.
But, to her guests, fellow crew members, family and friends, Tawnya just shines as a great person.  Whether it is inspiring those around her, helping a family member through a difficult time, or spending time with her husband, Quint, and son, Dakota, Tawnya is always there.

It is easy to see why Tawnya means the world to everyone at our Bedford Hoss’s.

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District #6 - Bonnie Schell

One word best describes Bonnie Schell, Gettysburg’s Eagle Leader in 2010, and that word is “Service.”  Whether it is dedication to her job, a commitment to her community, or her devotion to our country, with Bonnie, it is all about service!

At Hoss’s, it is not an exaggeration to say that Bonnie treats all of her guests and fellow employees like family.  She remembers birthdays and anniversaries, bakes homemade birthday cakes and cookies, and even treated everyone to a Christmas party paid for out of her own pocket.  One of our most asked for servers, Bonnie is also a lead server, Certified Department Trainer, and easily jumps in to help in the prep room, salad bar, and greeting area.

But, her service to others doesn’t stop here.  Bonnie also volunteers for the Make a Wish Foundation, Secret Santa, The American Heart Association, and even visits Hoss’s guests who have retired to nursing homes, occasionally bringing them back to Hoss’s for lunch.

Above all, Bonnie has a special passion for our country and our troops.  She is a member of the United Service Organization who supports the families of those serving, she is a founding sponsor of the Flight 93 Memorial, and donates to Wounded Warriors and Toys for Tots.  Because of Bonnie’s service, Hoss’s was presented with an actual flag that was flown over liberated Iraq.

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HCP - Sam Golden

Sam Golden, an Eagle employee for over 7 years, is truly the definition of what an “A Player” should be.  He understands the big picture and what it takes to get the job done.  When a problem arises, he doesn’t complain, he fixes it. He knows what needs to be done to keep the entire cutting room running smoothly and efficiently.

With his level of skill and experience, Sam contributes to HCP on a number of levels.  He sets up the cut room for production, assembles equipment, performs pre-operational inspections, and is a key player in the measurement, documentation, and intervention steps for our food safety program known as HAACP.

With Sam, quality is essential.  In his role as a trimmer, Sam oversees and checks the quality of the meat that ultimately is sent to the steak cutters for further processing.  He also can perform a variety of roles including being the lead operator for our most highly specialized equipment.

Sam is an employee who really takes pride in his job, and it shows in the quality of the product he produces.  In fact, he has earned the respect of his fellow employees enough to be chosen as a Quarterly Eagle Leader twice in the last two years.

Sam and his wife, Tammy, have a 16-year-old son, Brandon, who he loves to spend time with. Sam loves the Steelers, shooting pool, and posing as a very jolly Santa for the HCP Christmas card.

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Marzoni’s- Eve Hunter

To describe Eve Hunter, Marzoni’s Eagle Leader of the Year, is to talk about a person who is fast-paced, professional, proactive and dedicated. It is to describe a person who consistently contributes to the success of our business.

Highly energetic and focused, with Eve, it is either get moving or get out of the way.  She knows how to get the job done quickly and get it done right.

The consummate service professional, because of her ability to relate to both crew and guests, Eve is always chosen to take the challenging and high profile party assignments.  With Eve, we are always confident that the job is done right, and our guests look forward to dining again.  In fact, she has been the server of choice for the last 4 years for a regular meeting of our areas top 20 business leaders.

Eve is also a leader who understands the big picture.  She gets it!  In demanding and stressful situations, Eve will take charge to ensure that the shift runs smoothly and efficiently.  It is her knowledge of the operation and her superb organizational skills that make this happen.  To get to this level, it was all Eve; it was her work ethic, enthusiasm, and, of course, her energy and dedication.

Eve is an avid music fan and an animal lover.  She enjoys spending time with her family and her boyfriend, Ian.

Quarterly Awards | General Manager of the Year | Eagle Leaders