Operational Excellence - Quarter 4, 2011

(Awarded to stores that achieve 97% overall score on GSS, exceed IFO goal by 2%, and minimum 2.0 Quarter-to-Date Monthly GM Evaluations)

Carol Saxton - DuBois; Denise Oplinger/Jenn Dominski - Greensburg; Joe Hirsch - Indiana; Janet Golia - Murrysville; Chris Reigel - Lititz; Bill Glacken - Lewistown; Steve Stouffer - Elizabethtown; Deb Lehman - Annville; Sherri Buckley - Grove City

KPI Awards (Key Performance Indicators) - Quarter 4, 2011

Web Survey - 97%:

Lititz, Elizabethtown, Annville, Cressona, Leesport, Duncansville, State College, Shamokin Dam, Williamsport, Somerset, Dubois, Indiana,  Erie, Greensburg, Murrysville, Belle Vernon, Moon Township, Grove City, Bedford, Mechanicsburg, Carlisle, Huntingdon, Lewistown, Enola, East York, Martinsburg, West York, Hanover

Comparable Store Sales - Increase by 1.25% or Greater:

West York +1.31%; Huntingdon +1.40%; Lititz +1.54%; Chambersburg +1.99%; Carlisle +2.03%; Moon Township +4.38%; Greensburg +4.39%; Shamokin Dam +5.30%; Leesport +5.44%; DuBois +5.47%; Belle Vernon +5.93%; Mechanicsburg +6.84%; Enola +6.91%; Erie +7.07%; Cressona +7.11%; Murrysville +7.13%; Annville +7.22%; Martinsburg +7.25%; Bedford +7.82%; Indiana +7.87%; Richland +9.15%; Elizabethtown +9.41%; Cranberry +9.67%; Somerset +11.38%; Grove City +15.93%; Williamsport +16.44%; Meadville +21.95%

Best In Hossland Area Awards - Quarter 4, 2011

Back of House:

Best in Hossland - Bill Glacken, Lewistown
Best in District - Annville, Shamokin Dam, Indiana, Murrysville, Martinsburg

Front of House:

Best in Hossland - Bill Glacken, Lewistown
Best in District - Lititz, Duncansville, DuBois, Moon Township, Gettysburg

Salad/Prep:

Best in Hossland - Joe Hirsch, Indiana
Best in District - Annville, Duncansville, Murrysville, Lewistown, Martinsburg

Golden Squeegie - Quarter 4, 2011

(Awarded to stores that exceed Safety standards - criteria changes each quarter.)

Sherri Buckley, Grove City

Golden Eagle Sanitation Excellence - Quarter 4, 2011

(Awarded to stores that exceed Safety standards - criteria changes each quarter.)

Amy Topole, Belle Vernon

Ideas of the Quarter - Quarter 4, 2011

Margie McAndrews, Murrysville - Print the meat count tracking sheet on the back of the manager safe tempetarue checklist.

Maureen Grinnell, East York - Have Certified Safety Trainers along with having the Safety Committees.

Chip Gapshes, HO, and Bill Zinz, ER - Have removable labels for burgers and tips to transfer to tote or space saver to track product until it is used.

Tami Smith, HO - Have Server Introduction Sheets that introduce the Text Program.

Carol Wilson, Lewistown - When there is a small amount of a dessert, remove it from the container it is in, and put in a foam ice cream dish. Add a little whipped cream or some kind of topping. It will get used, no waste.

Donna Hutson, Chambersburg - Cut skillet cakes, brownies, and bread pudding into slices (wedges). Guests will not pick out the middle which results in the edges going to waste.

Kim McGinnis, Greensburg - Purchase and use Crayola Brand Window Markers to write on the salad bar windows and black chalkboards. These are each under $5, and last longer than the wet erase Expo markers we currently purchase for $30.

Eagle Leaders - Quarter 4, 2011

(Given to the person exemplifying the most Hoss'pitality and Excellence)

Quarterly Awards | General Manager of the Year | Eagle Leaders