|
Hosss Steak and Sea House is a growing chain
of restaurants with its origin in Central Pennsylvania. As an introduction
to Hosss, a brief description of the Hoss concept, history, corporate
structure, and philosophy follows.
Seeking
to fill the gap between fast food and full-service restaurants, Hosss
specializes in cooked-to-order steaks, chicken, and seafood, offering
a varied menu and catering to the family trade. What made Bill think
his formula for a restaurant would catch on? "Its just the
chance you take," he explains. "You think it will work, so
you just go for it. Life is full of risks, and you cant be afraid
of defeat." Bill believes people make the difference. Hosss
creates consistency in our service by treating our employees like our
guests. "To me, they are the guests, and weve tried to pass
along those values. If an employee is happy, it will reflect on the
guest." Bill attributes Hosss phenomenal success to the selection
of our employees and their willingness to make guest satisfaction their
"number one" priority. "There are a lot of good people
out there! They just need to be trained properly." Hosss
has established Quality as our theme, and Total Guest Satisfaction as
our mission.
Looking
at our menu, it is easy to see the quality focus. We proudly prepare
each meal to order using only the freshest ingredients available. Purchasing
Western grain-fed beef that meets our strict standards, our steaks are
cut fresh and never frozen. We serve only the freshest seafood - sensationally
seasoned, delicately broiled, or hand-breaded and lightly fried in 100%
cholesterol-free vegetable shortening. Offering a variety of boneless
breast of chicken entrees, the chicken breast that we feature is stuffed
by hand with lots of "TLC." Our skinless filets are served
in a variety of styles from grilled, lightly fried, or buffalo-style
to marinated with barbecue or Italian seasonings.
Hosss showcases our impressive Soup & Salad
Bar featuring over 100 quality items. It features made-from-scratch,
hearty soups, Hoss recipe salads, crispy vegetables, and delicious sauces.
Our products are made in our kitchens to ensure the freshest quality
to our guests. Our Soup & Salad Bar also features various hearth-baked,
warm breads, delicious fruits and desserts, and soft-serve ice cream.
Hosss
decor is warm and friendly with the building constructed of brick and
natural wood. Our interiors are decorated with early American antiques
and paintings using wagon wheel light fixtures as well as plants and
memorabilia native to each restaurants locale.
Hosss Steak and Sea House is a privately-owned
company that operates 40 restaurants under the registered name of Hoss's
Steak and Sea House. Willard E. Campbell is the Chairman of the Board
and Chief Executive Officer, in addition to being the founder of the
organization. The company approximately 100 shareholders.
Each Hosss Steak and Sea House, depending on
its sales volume, is operated by a management team consisting of at
least three individuals - a General Manager, an Associate Manager, and
one or more Assistant Managers. There are normally 70-90 full-time and
part-time personnel who make up the balance of each Hosss Team.
The success of Hosss can be directly attributed
to our total commitment to training competent people to treat each guest
and fellow employee as they themselves would like to be treated and
to strive to always achieve total guest satisfaction. Each restaurant
is directed by a highly professional management team trained in all
aspects of the operation. They are trained to manage by teaching and
motivating using a hands-on style.
Our
guests always come first at Hoss's. We must never forget that these
are the people who pay our wages. Good customer relations are facilitated
through the use of comment cards, guest comment books, employee input,
and a toll-free number 1-800-992-4677 (HOSS) which was put into operation
for customer comments and complaints.
We think you will enjoy working at Hoss's. To become
a part of the Hoss's Team requires dedication, hard work, and a sense
of loyalty. The company believes in equal opportunity and likes to promote
from within if possible. Your opportunity to advance is limited only
by ambition, talent, and Hoss's growth.
You are important. The only unlimited resource left
on earth is people. You are the person who cooks the steaks, prepares
the salads, and entertains the guests. Hoss's realizes the important
role you have in making our guests happy. That is why we want you to
enjoy your job. Hoss's maintains an open door policy at all levels for
suggestions, constructive criticism, and compliments.
|